Refund Policy

Free trial

New accounts get a 14-day free trial with no card required. You won't be charged anything unless you choose to subscribe at the end of the trial, so there's nothing to refund during this period.

Subscription fees are non-refundable

Taukira bills in advance for each subscription period. Once a period has started, that fee is non-refundable — including if you stop using the service, downgrade, or cancel partway through. When you cancel, you keep access until the end of the period you've already paid for; we don't prorate or refund the unused portion.

When we do refund

We'll refund or correct a charge where:

• ›You were charged twice for the same billing period (duplicate charge).
• ›You were charged the wrong amount due to an error on our end.
• ›A charge went through after you had already cancelled.
• ›The charge was unauthorized — for example your payment method was used without your consent.

Payments are processed via Billplz over FPX. If something looks wrong on your bank statement, check that first, then contact us.

How to request one

Email support@taukira.com with your account email and the transaction date. Let us know within 30 days of the charge — we review every request and aim to respond within 3 business days. Approved refunds are returned to the original payment method via Billplz, which can take a few business days to appear depending on your bank.

Questions

This policy works alongside our Terms of Service. If anything here is unclear, email support@taukira.com.